FAQ - Read Me First (For international customers)
9 ปีที่ผ่านมา
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Welcome.. All International Visitors. Shop Name: BaanBetalet Dot Com Contact Hours: All inquiries and orders will be replied within 24hrs. Except weekend and public holidays, the replies may be a little bit delay (up to 48hrs.). If you do not receive any reply within time, kindly resend inquiries. Accuracy of the Stock Status Indicated in BaanBetalet Website
The quantity of stock on the website is realtime. If you can click "Add to cart", it means there is stock available. In the event you found "สินค้าหมด" appeared and the orderting button is locked. It may be sold out or be reserved by someone. If that reservation is not paid, the stock will be released within 48 hours. The catalog and all indications are usually updated several times during weekday. In the case that an item becomes sold out in-between the updates, it will be offered on a first-come-first-served basis. Placing Orders
Please feel free to order online 24 hours a day, all year round by clicking  The basic process of ordering is as follows:
1. You place an order through this website.
2. Our system automatically sends an order acknowledgement mail back to you in a few moments. At this point, please wait for another e-mail for the total with postage cost worldwide.
3. Within 24hrs. I will check your order and send you an order confirmation mail informing you of the grand total. (There may be a few e-mail exchanges before finalizing your order depending on the contents of your order)
4. After the order is finalized, I will send you an invoice from PayPal system so that you can access PayPal's website and send the payment.
5. I ship your order within 2 days after confirmation of your payment.
For those who face difficulties to click “Add to Cart”, please email your order by stating the followings:
1. Product Code and (Optional) the Product Name. Please ensure that your order include the product code for quicker service.
2. Quantity of each item 3. Delivery Address and telephone number
Combined shipping of multiple items is possible as long as your ordered items are already in-stock. No pre-orders items will be accepted until they are in stock.
Payment Method .gif){kind=logo} Payment will be requested via e-mail after I confirm your order. Please do not send payment before I e-mail an invoice to you.Transaction Currency: Thai Baht (THB) ONLY. Total Amount for an order:
(Indicated Merchandise Price + Postage+Handling) + PayPal Fee 4%* For order worth THB2000 and over, no handling charge of THB30.00 For order worth THB8000 and over, PayPal fee will be charged at 3.5%* *The fee may be changed according to PayPal. I will update the rate upon receiving your order.
Note: Depending on your country of residence you may have to pay import duties/taxes when you receive your items. These taxes are levied by your local/national government and I encourage all customers to research if they may have to pay taxes or fees for receiving parcels overseas. Under no circumstances will BaanBetalet accept responsibility for import taxes or duties nor will I be able to refund any money you pay to receive your parcels - these fees are paid to your government and are not connected with my store in any way. Unfortunately, I cannot give specific information regarding other countries' taxation procedures or fees.
Payment Due Within two days from the date I invoice you (inform you of your grand total) by e-mail. - For in-stock items, a combined order payment due date is within three days from our first invoice date, even if you placed an additional order after that.
Please do not send payment before we quote your grand total, even if you have ordered with us before and know our PayPal email address. Payment deadline cannot be extended. Shipping Service: Products can be sent all over the world as long as there are Postage or Courier services available. Normally items will be shipped via Thailandpost which is the reliable and cheapest method. Courier service can be arranged upon request. Please indicate delivery address clearly and accurately to ensure that the goods arrive safely. The delivery will be made within 2days after receipt of confirmed payment. (Except on weekend or holidays, shipment will be made within next business hour) Postage Charges
Varies depending on destination countries and parcel final weights. You may check the rate at this link. => www.thailandpost.com/rate.php
Delivery Time:
After sending out, depending on where you live. - EMS usually 3 days to 1 week
- International Air Parcel usually 1-2 weeks
- International Air Parcel SAL usually 2-5 weeks (Available in some countries)
- Registered Letter SAL (very cheap but available for small items and some destination only) usually 1-5 weeks.
Gift-wrapping
No gift-wrapping services are available at the moment. Also, all items are inspected for quality before leaving the warehouse and because of this I cannot accept requests for "perfect boxes", etc. In case the item you received appears to bear manufacturer’s defect, please take close photo(S) of the defective part and send us within 7 days from its delivery with detailed explanation. Then I reply with the solution applicable to the problem. Return Policy All sales are final. Returns and refunds for customer's reason will not be accepted. In case the item you received appears to bear manufacturer's defect, please take close photo (s) of the defective part and send us within 7 days from its delivery with detailed explanation. Then, I reply with the solution applicable to the problem. Order Cancellation Order cancellation is, in principle, not accepted. All orders are basically irrevocable. Please cafefully review this FAQ before ordering. Depending on frequency, order amount, and reasons of cancellation, there is a possibility I might stop taking orders from customers who repeatedly ask for cancellation in order to allow genuine customers better access to stock. If you have any questions, please feel free to ask me beforehand by e-mail. I will be glad to help you out. Problems
If you feel that your order is taking too long to reach you (over 2 weeks for EMS and over 6 weeks for SAL shipments), first, please have your parcel's tracking/delivery confirmation number ready and ask your domestic post office about its delivery status.
Your package may be waiting at the post office undelivered or may be in customs at the port of entry.
Mail deliverers cannot leave an EMS package if they do not obtain a signature by the receiver. Unregistered SAL shipments, however, can be left outside. Please look for an Undeliverable Shipment notice in your mail box. The notice should tell you where and until when you can pick up your package.
If the post office was unable to deliver the package due to some fault of the customer (wrong address/undeliverable package), and the parcel was returned to me, I will ask for additional postage for re-delivery.
If any damage occurs during shipment, I will need your cooperation to make a claim with your domestic post office.
PLEASE - if you think something may be wrong with your parcel: 1) take pictures before opening and 2) open it with a post office representative present if possible.
If the item inside was broken, please file a damage report with your local post office and they should be able to resolve the problem.
Please note that for uninsured shipments I will be unable to provide refunds/replacements for damage caused during shipment.
Most of photos shown in my catalog are of prototypes or samples presented by the manufacturer. There may be some inconsistencies between the prototypes and the ones actually marketed for mass-production reasons. Additionally, some products have sections that need hand painting at the factory, which may also cause individual differences. These are not considered manufacturer's defects.
Occasionally you may notice small imperfections in paint or parts on your item. These are naturally occurring inconsistencies caused by the mass-production process and are not considered manufacturing defects.
Please take a close photo(s) of the defective part or parts and send it to us within 7 days from its delivery along with a detailed explanation. I will get back to you as soon as possible with a solution to the problem.
*Please note that we accept no responsibility for damages limited to a product's outer package.
Should you have more questions, please feel free to e-mail me. |
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www.baanbetalet.com/
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